Privacy Policy

We take your privacy seriously. This Privacy Policy explains what we collect, why we collect it, how we use it, and the choices you have when you use TixDorm.

This applies to organizers, attendees, and visitors using our website or services.

• Email (for accounts, tickets, verification, and support).
• Phone number (when you use WhatsApp-based flows, for communication and identity).
• Event-related data (events you create, tickets you buy, check-in activity, and event interactions).
• Payment-related data (payment status, references, amounts, and payout details where applicable). We do not store raw card details.

• To create and manage events, tickets, and attendee access.
• To communicate with you (tickets, important updates, account/security notices).
• To improve product performance, reliability, and user experience.
• To detect and prevent fraud, abuse, and unsafe activity.

If you interact with TixDorm via WhatsApp, messages are processed through the WhatsApp Cloud API (Meta). We use your phone number and message content to provide the requested feature (for example, creating an event draft and sending confirmations).

Your WhatsApp messages may be stored as needed to maintain conversation state, prevent abuse, and support audits or troubleshooting.

We share data only when necessary, such as:

• With organizers, so they can validate tickets and manage their events.
• With payment providers, to process transactions and payouts.
• With service providers (hosting, email delivery, monitoring) under appropriate safeguards.
• With authorities if required to comply with applicable laws.

We use reasonable security controls to protect personal data, including access controls, encryption in transit, and audit logging where appropriate. No system is perfectly secure, but we continuously work to improve protections.

If we detect a security incident that affects your personal data, we will take reasonable steps to address it and notify affected users where required.

Depending on where you live, you may have rights to:

• Access, correct, or update your personal data.
• Request deletion of your account and associated data (subject to legal requirements).
• Object to or restrict certain processing in limited circumstances.

We may use cookies or similar technologies to keep you signed in, protect the platform, and understand usage patterns. Where required, we will provide choices for optional analytics.

We may update this Privacy Policy from time to time. If changes are material, we’ll take reasonable steps to notify you (for example, by posting a notice on the site).